Video shows man forcibly removed from United flight from Chicago to Louisville.
New cell phone video shows a man being forcibly removed from a United Airlines flight Sunday because the flight was overbooked.
United Flight 3411 from Chicago to Louisville was overbooked, so the airline asked for four volunteers to leave the aircraft. The airport said it had personnel who needed seats to be at work the next day.
A passenger on the flight who witnessed the incident later told reporters the airline first offered $400 and a hotel stay, but no one took the offer. They increased it to $800, but still no one volunteered.
A manager then came on the plane and said a computer would randomly select four people to be taken off the flight. One couple was selected and left.
The man featured in the video was then selected and told he had to leave. Witnesses said he got very upset saying he was a doctor who needed to see patients at a hospital in the morning.
Security came and, as can be seen in the video, the passenger was taken off the plane against his will.
He managed to get back on the plane and ran to the back, where witnesses said he looked disoriented.
All passengers were then asked to get off the plane and then later re-boarded.
United Airlines has since issued a statement saying, “After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation.”
“This is an upsetting event to all of us here at United,” United Airlines CEO Oscar Munoz said in a separate statement Monday morning. “I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own details review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”
No word on the condition of the man removed from the plane.