An online bikini retailer which claims to hold a Vancouver address has received the lowest possible rating from the Better Business Bureau (BBB) due to – among other things – a failure “to be transparent about ownership, location, or products/services offered.”
On its website, BikiniShe lists 780 West Pender Street, as the address for its business.
However, according to the BBB, this is not a real mailing address. And for those trying to contact the company by phone, BikiniShe “does not provide a phone number to speak with a company representative.”
The BBB added that it has received information from consumers that obtaining return authorization is challenging, as it must be done within 15 days of receipt of the items.
Customers have reportedly been “unsuccessful in their attempts to contact BikiniShe to obtain the required return form and return address within the 15-day time limit.”
Consumers have also reported to BBB that they were unaware that they would be expected to pay the return shipping costs.
According to the BBB, BikiniShe’s website contained the following statement on February 5, 2019: “We ship orders from China, the international orders aren’t eligible for free returns. Customer will be responsible for return shipping and handling fees. Original shipping fees are non-refundable.”
The BBB said this statement “may not be clear to consumers as BikiniShe claims to be located in Vancouver, BC, Canada, and no return address is available on BikiniShe’s website. It is not clear which countries would be eligible for free returns.”
In total, the BBB said that 14 complaints have been filed against the business, and there has been a failure to respond to 11 of these.